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Public Offer

RETAIL SALE AGREEMENT

Moscow 27.05.2025

Arcolad LLC, represented by Director Emil Harutyunyan, hereinafter referred to as the Seller, expresses its intention to conclude this sale and purchase agreement under the terms contained in this Public Offer, with individuals, hereinafter referred to as Buyers.

This Public Offer is valid for all goods sold on the website with the domain name shop.arcolad.ru.

By placing an Order, confirming their agreement with this Public Offer, the Buyer thereby confirms their acquaintance and agreement with all other documents regulating the operation of the Website (Confidentiality and information protection, etc.).

1. Key Concepts Used in the Public Offer

• 1.1. Acceptance of the offer — full and unconditional acceptance of this Offer by the Buyer in the manner prescribed by clause 2.8. of this Offer.
• 1.2. Order — a duly executed request from the Buyer for the purchase and delivery to the specified address of Goods/list of Goods selected on the Website, available from the Seller, the Buyer's statement of intent to conclude a retail sale and purchase agreement under the terms of this Offer.
• 1.4. Buyer – a fully legally competent individual, aged 18 or older, who purchases Goods under this Public Offer agreement. The Seller does not work with individual entrepreneurs and legal entities under this offer.
• 1.5 Seller – Arcolad LLC, registered in accordance with Russian legislation.
• 1.6. Payer - a fully legally competent individual who pays for the Order.
• 1.7. Recipient - a fully legally competent individual who receives the Goods independently, or an individual who receives the Goods through their legal representative, or an individual who receives the Goods by Order under a duly executed power of attorney, or an individual located at the address specified by the Buyer when placing the Order, who has presented information about the order number or other confirmation of the conclusion of the sale and purchase agreement.
• 1.8. User - a legally competent individual aged 18 or older, who uses the Website for their own interests.
• 1.9. Public Offer (hereinafter referred to as the Offer) — this document, posted on the website with the domain name shop.arcolad.ru on the page https://shop.arcolad.ru/ru/public-offer.
• 1.10. Website — a website with a domain name, including subdomains.
• 1.11. Delivery Service — Seller's personnel (couriers), transport, courier organization or other third party providing services for the delivery of Orders to Buyers under a contract with the Seller. The list of organizations included in the concept of "Delivery Service" is indicated on the Website.
• 1.12. Goods - chocolate, dried fruits and nuts in chocolate, and other confectionery products sold on the website with the domain name.
• 1.13. Account data — a unique login and password, created independently by the User, Buyer during registration on the Website, or subsequently changed through the Personal Account, used to access the Personal Account.

2. General Provisions

• 2.1. The Website is administered by the Seller.
• 2.2. Under this agreement, the Buyer purchases Goods from the Seller for a fee under the terms stipulated by this Offer, and in accordance with the description of the relevant Goods posted on the Website. By ordering Goods on the Website, the Buyer agrees to the terms of this Offer, set out below, as well as to the terms of other documents regulating the operation of the Website (Personal Data Processing Policy).
• 2.3. This Agreement, as well as information about the Goods presented on the Website, are a Public Offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
• 2.4. Relations between the Buyer and the Seller are governed by the provisions of the Civil Code of the Russian Federation on retail sale (§ 2, Chapter 30), as well as the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance therewith.
• 2.5. The Seller reserves the right to make changes to this Offer, in connection with which the Buyer undertakes to independently regularly monitor changes in the Offer posted on the Website on the page:.
• 2.6. The Buyer agrees to the Offer by clicking the "Confirm Order" or "Send" button at the last stage of placing an Order on the Website. Payment for Goods presented on the Website also means the Buyer's agreement with the Offer, even if the Order was not correctly placed by them.
• 2.7. The Buyer independently familiarizes themselves with the description of the Goods, their price, and delivery method on the Website.
• 2.8. Acceptance of this Offer is considered to be the Buyer's notification of their intention to conclude a retail sale and purchase agreement with the Seller under the terms of this Offer, expressed by the Buyer placing an Order for Goods in the manner provided for by this Offer.
• 2.9. Upon the Buyer performing the actions specified in clause 2.8 of this Offer, the acceptance of this Offer is considered complete, and the sale and purchase agreement between the Seller and the Buyer is considered concluded.
• 2.10. Acceptance implies that the Buyer is familiar with the terms of this Offer and fully accepts them. In case of disagreement with any terms, the Buyer refuses to conclude the agreement.

3. Order Placement and Execution Deadlines

• 3.1. The Buyer's order can be placed in the following ways:
  • - placed by the Buyer independently on the Website by adding the Goods to the Cart and filling out the Order form.
• 3.2. When placing an Order on the Website, the Buyer must provide the following information:
  • - surname,
  • - first name,
  • - patronymic,
  • - email address,
  • - phone,
  • - delivery address (postal code, region, district, city or settlement, street, house, building, apartment).
• 3.3. The Buyer bears full responsibility for providing the Seller with accurate information about themselves, specified in clause 3.2 of the Offer, and other information necessary for fulfilling obligations under this Offer. In case of inability of the Seller to fulfill its obligations related to the Order due to the Buyer providing inaccurate information about themselves, the Seller is not responsible for the non-fulfillment of the Order for this reason. Repeat delivery of the Goods, as well as other actions on the part of the Seller, are carried out only by agreement of the parties with the attribution of the corresponding additional delivery costs to the Buyer.
• 3.4. The Seller cannot guarantee that all Goods, information about which is presented on the Website, are in stock at the Seller's warehouse at the time of placing the Order. If the Seller's warehouse does not have the required quantity of the ordered Goods, the Seller informs the Buyer about this by sending a message to the email address or phone number specified in the Order. The Buyer has the right to agree to cancel the Order, accept the Goods in the quantity available from the Seller, cancel this item from the Order, or agree to order Goods "on order". In case the Seller does not receive a response from the Buyer by email or phone, specified in the Order, within 2 working days, the Seller has the right to cancel the Order. The delivery time for Goods "on order" is agreed with the Buyer.
• 3.5. By placing an Order, the Buyer agrees that, in case of impossibility of execution (in full or in part) of the Order by the Seller, the Buyer has no right to demand payment of penalties or other financial sanctions related to the non-fulfillment of the Order.
• 3.6. The Seller has the right to cancel Buyer's Orders for which up-to-date and reliable data, listed in clause 3.2 of this Offer, are not provided. The Seller also has the right to cancel Orders if the quantity of ordered goods implies that they are purchased in bulk for resale. The maximum quantity of goods in one delivery, which, for the purposes of this offer, can be considered as a retail sale, is 20 units.
• 3.7. The final terms for the Buyer to receive the Order depend on the delivery address and region, the operation of the Delivery Service and do not directly depend on the Seller. Approximate delivery times are indicated on the Website or agreed upon by the Parties when confirming the Order.
• 3.8. The Seller provides the Buyer with confirmation of the conclusion of a retail sale and purchase agreement under the terms of the offer, which contains the essential terms of this agreement, after the Seller receives the Buyer's Order. This confirmation contains the Order number and is sent to the Buyer's email address specified by the Buyer when placing the Order on the Website.
• 3.9. The Buyer can register on the Website and create a personal account, which will display the Buyer's data, as well as information about Orders and the current cumulative discount.

4. Payment for Goods

• 4.1. The price of the Goods is indicated on the Website. The price of the Goods may be changed unilaterally by the Seller, except for the case provided for in clause 4.2 of this Offer. Payment for goods in installments is not provided.
• 4.2. The price for the Goods ordered by the Buyer is not subject to change:
  • within 2 (two) working days from the Order date for self-pickup of Goods
  • until the delivery date agreed with the Buyer, provided that the delivery date is agreed within 3 (three) working days from the Order placement date.
• 4.3. Payment for the Order is made:
  • bank card payment
  • bank transfer payment
  • payment via the Fast Payment System (FPS)
  • using electronic payment systems.
  Payment methods may be changed unilaterally by the Seller without notifying the Buyer.
• 4.4. The moment of payment for online payments is considered the date of crediting of funds to the Seller's current account.
• 4.5. The Buyer pays the delivery cost, which is calculated when ordering, independently. The delivery cost is included in the total Order amount.
• 4.6. When making an online prepayment for an Order, the Buyer must specify all required data in the order and payment form.
• 4.7. The Buyer is solely responsible for errors made by them when paying for the Order. The Seller is not responsible for losses and other adverse consequences that may arise for the Buyer and/or third parties in case of incorrect specification of the payment purpose.
• 4.8. The Seller's obligations to transfer the goods and other obligations related to the transfer of goods arise from the moment the Seller receives payment in accordance with clauses 4.3 and 4.4 of this Offer.

5. Delivery

• 5.1. Delivery methods and costs are indicated on the Website in the "Delivery and Payment" section. The Buyer pays the delivery cost independently simultaneously with the payment for the Order. Delivery of the Goods is carried out only after 100% prepayment of the cost of the Goods and the delivery cost.
• 5.2. The territory of Goods delivery is not limited to the borders of the Russian Federation.
• 5.3. The readiness period for Goods to be shipped through the Delivery Service is 1 business day from the moment the Seller receives Order confirmation from the Buyer (by phone) or payment for the Order is credited to the Seller's current account.
• 5.4. The Seller will make every effort to comply with the delivery times indicated on the Website; delays in delivery are possible due to unforeseen circumstances beyond the Seller's control.
• 5.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer at the moment the Goods are transferred by the Seller to the Delivery Service. The Seller's obligation to transfer the Goods to the Buyer is considered fulfilled at the moment the Goods are handed over to the Delivery Service for delivery within the Russian Federation. The Seller's obligation to transfer the Goods to the Buyer is considered fulfilled at the moment the Goods are transferred to the Buyer by the Seller's employee for delivery within Moscow. In case of self-pickup, the risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to them at the pickup point after payment is received.
• 5.6. Delivery is at the Buyer's expense by the Delivery Service to the address specified by the Buyer when placing the Order.
• 5.7. When delivered by the Delivery Service, the Goods are handed over personally to the Buyer or their authorized representative. When receiving the Goods, a passport must be presented. The Goods may be handed over to the Recipient located at the address specified by the Buyer, who has presented information about the order number.
• 5.8. Upon receipt of the Goods, the Buyer, Recipient must visually inspect the Goods for damage and other visible defects, and the packaging of the Goods, the quantity of Goods in the Order. The signing of the waybill by the Buyer or their authorized representative (by power of attorney) signifies the Buyer's agreement with the completeness, quantity, and proper quality of the received Goods. Claims regarding the quantity, completeness, external defects of the Goods, declared after receiving the Goods and signing the waybill by the Buyer/Recipient, are not subject to satisfaction, taking into account the provisions of section 6 of the Offer.
• 5.9. If, upon transfer of the Order, the Buyer finds discrepancies in the quantity of Goods in the Order, the Buyer must, in the presence of the courier or Delivery Service employee, draw up an Act of Discrepancy in Quantity.
• 5.10. If the Seller has transferred to the Buyer a smaller quantity of Goods than determined by the Order (under-delivery), the Buyer, upon transfer of the Order, has the right to accept the Goods in the part corresponding to the Order, and to refuse the Order in the part of the missing Goods.
• 5.11. The transfer of missing Goods is carried out by placing a new Order by agreement of the parties (Seller or Buyer), provided that the Buyer provides an Act of Discrepancy in Quantity, drawn up in accordance with clause 5.9 of the Offer. The cost of delivery of the under-delivered Goods is paid by the Seller.
• 5.12. In case of impossibility to transfer the missing Goods, the Seller notifies the Buyer thereof by sending a message to the email address specified by the Buyer when ordering.
• 5.13. In case of violation by the Buyer of clause 5.9 of the Offer regarding the drawing up of an Act of Discrepancy in Quantity, the Seller has the right to refuse to satisfy the Buyer's claims regarding the quantity of the transferred Goods.
• 5.14. Failure to receive the Order on the date and time previously agreed with the Buyer is considered a refusal by the Buyer of this Agreement and is grounds for the Seller to cancel the Order.
• 5.15. Goods are stored free of charge at the Delivery Service's office/warehouse for a limited number of days from the moment the Buyer is notified of the Goods' arrival.
  Thereafter, storage of Goods is paid according to the tariffs and rates of the Delivery Service. In the event that the Buyer refused to receive (for any reason) prepaid Goods, upon return of funds, the Seller withholds from the amount returned to the Buyer its expenses for paying for the delivery of Goods to the Buyer and paying for delivery back to the Seller's warehouse (according to documents received from the Delivery Service).
• 5.16. Based on clauses 3 and 4 of Article 497 of the Civil Code of the Russian Federation, in case of refusal to pay for delivered Goods (for any reason), the Buyer must pay the cost of delivery of the Goods to the Buyer and the cost of delivery back to the Seller's warehouse (according to documents received from the Delivery Service).
• 5.17. If the Buyer/Recipient cannot accept the Order on the date or time previously approved by the parties, the Buyer/Recipient must notify the Seller in advance by phone: 84955131153.

6. Return Conditions

• 6.1. Only goods of inadequate quality are accepted for return. Food products are considered goods of inadequate quality in cases where the product's shelf life has expired or in other cases provided for by current legislation.
• 6.2. The Seller accepts returns of Goods from the Buyer in the following ways:
  • The Seller accepts returns of Goods from the Buyer by courier service sending a parcel to the Seller at the address: premises 3/1, block 2, building 3 Shumkin str, Sokolniki district, Moscow, 107113, Russian Federation.
  • The Buyer pays the cost of delivering the Goods from the Buyer to the Seller independently.
• 6.3. The Buyer may return Goods of inadequate quality to the Seller and demand a refund of the paid amount within 14 days from the moment of receiving the paid goods. The Buyer may also demand a replacement of the Goods of inadequate quality. The Seller considers such claims within 10 days.
• 6.4. Funds are subject to return by bank transfer to the details specified by the Buyer in the application. The Buyer must specify their personal account details. The Seller does not refund funds to third-party accounts or electronic wallets. Also, upon written application from the Buyer, the amount paid for the Goods may be taken into account when paying for subsequent Orders. When refunding funds for goods of proper quality, the amount to be returned to the Buyer is reduced by the cost of postal expenses, as well as all bank and payment system commissions that may arise when refunding funds to the Buyer.
• 6.5. When returning the Goods, the Buyer must provide the Seller with an application, the form of which is established by the Seller. In the application, the Buyer undertakes to fill in all fields correctly and legibly.
• 6.6. Goods listed in the "List of non-food goods of proper quality not subject to return or exchange for similar goods of other size, shape, dimensions, style, color, and configuration", approved by Government Decree of the Russian Federation No. 55 of 19.01.1998 (as amended on 23.12.2016) "On Approval of the Rules for the Sale of Certain Types of Goods, the List of Durable Goods Not Subject to the Buyer's Requirement for Gratuitous Provision of a Similar Product for the Period of Repair or Replacement, and the List of Non-Food Goods of Proper Quality Not Subject to Return or Exchange for Similar Goods," are not subject to return or exchange.
• 6.7. Claims may be sent by the Buyer by one of the following methods:
  • By mail or in person at: premises 3/1, block 2, building 3 Shumkin str, Sokolniki district, Moscow, 107113, Russian Federation
  • Or by email: info@arcolad.ru
• Claims submitted by other means are not considered by the Seller.
• 6.8. The claim must be made by the Buyer in writing and personally signed by the Buyer. The claim must state the Buyer's surname, first name, patronymic, order number, postal address, phone number, and email address. When sending a claim by email, the Buyer sends a scanned copy or photo of the claim.

7. Intellectual Property

• 7.1. The exclusive right to the Website name, to the Website content, including articles, graphic materials, other materials and works posted on the Website, belongs to the Seller.
• 7.2. The exclusive right to the Website, as a computer program, and its design elements belongs to the Seller.
• 7.3. Any use of the Website name is prohibited.
• 7.4. Use of works and materials posted on the Website for commercial purposes, their reproduction and distribution by any means, including on the Internet, public display, communication to the public, copying (full and partial), translation, adaptation, is prohibited, except in cases where the Seller gives direct permission for such actions.
• 7.5. To obtain consent for the use of works and materials posted on the Website, you must contact the Seller by email: info@arcolad.ru.
• 7.6. Reprinting of works and materials posted on the Website is allowed with the mandatory indication of an active hyperlink, not hidden from search robots. The Seller gives its consent to the placement of links to the Website and its individual elements on the Internet.
• 7.7. Quotation of articles for scientific, polemical, critical, informational, educational purposes to the extent justified by the purpose of quoting, is possible subject to the following conditions:
  • When quoting articles from the Website on the Internet, a link to the original source (subparagraph 1 of paragraph 1 of Article 1274 of the Civil Code of the Russian Federation) in the form of an active, unblocked link for search engine indexing to the article is mandatory.
  • When quoting articles from the Website in print publications, a link to the Website is mandatory.
• 7.8. Criminal and civil liability is provided for infringement of copyright and exclusive rights. Any violations are prosecuted by the Seller in court.

8. Guarantees and Responsibilities

• 8.1. The Seller is not responsible for damage caused to the Buyer due to improper use of the Goods ordered on the Website.
• 8.2. The Seller is not responsible for the content and operation of external websites to which links are present on the Website.
• 8.3. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.
• 8.4. The Seller does not guarantee that the server on which the Website is hosted is free from errors and computer viruses. The Seller does not bear any responsibility if the use of the Website resulted in data loss or damage to the Buyer's equipment.
• 8.5. The Website contains links to other Internet sites. The Seller does not bear any responsibility (including material) for the availability of the sites, the information contained on them, as well as any negative consequences associated with the Buyer's visit and use of other sites to which links are placed on the Website.
• 8.6. The Seller does not bear any responsibility (including material) for any losses incurred by the Buyer or any negative consequences associated with the Buyer's visit and use of the Website, the recommendations and information placed on it.
• 8.7. The Seller is not responsible for defects in the Goods if they arose after the transfer of the Goods to the Buyer due to the Buyer's violation of the rules of use, transportation, storage (the buyer must observe the following storage conditions:
  • - Temperature from +14 to +20°С;
  • - Relative humidity maximum 60%;
  • - Away from direct sunlight;
  • - Away from operating equipment;
  • - Away from heating systems;
  • - Away from any devices with a heat source;
  • - do not store in the refrigerator;
  • - do not store next to strong-smelling products (coffee, tea, cigarettes, perfumes), actions of third parties, force majeure (fire, natural disaster, etc.), ingress of household insects and rodents, influence of other foreign factors.

9. Confidentiality and Protection of Personal Information

• 9.1. When placing an Order, the Buyer provides the following information (personal data):
  • - surname,
  • - first name,
  • - patronymic,
  • - email address,
  • - phone,
  • - delivery address (postal code, region, district, city or settlement, street, house, building, apartment).
  The Seller collects, records, systematizes, accumulates, stores, clarifies (updates, changes), extracts, uses, transfers (distributes, provides, accesses), depersonalizes, blocks, deletes, destroys personal data in accordance with the Privacy Policy.
• 9.2. By providing their personal data when placing an Order, the Buyer agrees to their processing by the Seller for the purpose of fulfilling obligations under the agreement.
• 9.3. If the Buyer does not wish their personal data to be processed, they must contact the Seller at the email address info@arcolad.ru. In this case, all information received from the Buyer will be deleted from the Seller's database. However, the Buyer will not be able to have a Personal Account on the Website, nor will they be able to link a Card.
• 9.4. The Seller uses the Buyer's personal data for the following purposes:
  • - for feedback with the Buyer
  • - for the sale of Goods, fulfillment of the Order, fulfillment of contractual obligations to the Buyer
  • - for statistical and marketing research
  • - for targeting
  • - for improving the quality of work with Buyers
  • - for sending information to the Buyer (to email address, SMS messages) about the delivery of the Goods.
• 9.5. The Seller undertakes not to disclose information received from the Buyer/Recipient. Providing information by the Seller to agents and third parties acting under a contract with the Seller for the fulfillment of obligations to the Buyer is not considered a violation. Providing personal information in accordance with reasonable and applicable legal requirements is not considered a violation of confidentiality obligations.
• 9.6. If the Recipient and the Buyer are different persons, then upon receipt of the Order, the Recipient provides a duly executed power of attorney to the Seller or an employee of the Delivery Service. Personal data specified in the power of attorney are stored by the Seller for 1 year from the date of transfer of the Goods to avoid unjustified claims from the Buyer regarding the acceptance/transfer of the Goods.

10. Dispute Resolution, Claim Procedure

• 10.1. The Seller makes every effort to prevent violations of anyone's rights on the Website.
• 10.2. If a person believes that their rights have been violated in any way by the Seller, they may contact the Seller by email at info@arcolad.ru to resolve the conflict out of court.
• 10.3. The claim must be sent as a scanned copy with the signature of the person who believes their rights have been violated, or their representative, to the email address info@arcolad.ru.
• 10.4. The claim must contain the following information:
  • - which rights have been violated;
  • - information about the person who believes their rights have been violated;
  • - information about the representative, if the claim is signed by a representative (full name, scanned copy of the power of attorney);
  • - in what actions of the Seller the violation of rights was expressed;
  • - the page of the Website on which, in the applicant's opinion, the work whose rights, in the applicant's opinion, have been violated is located (if the claim concerns copyright infringement);
  • - contact details (phone, email address);
  • - date and signature of the applicant or their representative.

11. Rights and Obligations of the Parties

• 11.1. The Seller is obliged to:
  • - provide the Goods in accordance with this Offer and the description of the Goods available on the Website within the period specified on the Website or previously agreed with the Buyer in the manner provided for by this Offer;
  • - provide Buyers with reliable information about the Goods sold;
  • - indicate the current price for the provided Goods on the Website;
  • - consider requests for refund of payment for services in the manner provided for by this Offer;
  • - keep the Buyer's personal data confidential in accordance with the Privacy Policy. Providing information by the Seller to agents and third parties acting under a contract with the Seller for the fulfillment of obligations to the Buyer is not considered a violation.
• 11.2. The Seller has the right to terminate the Offer agreement in case of violation by the Buyer of their obligations in accordance with this Offer.
• 11.3. The Buyer is obliged to:
  • - accept unconditionally and in full the terms of this Offer;
  • - carefully study the information about the Goods, their cost, and terms of provision on the Website;
  • - select the necessary Goods;
  • - enter accurate data in the Order form;
  • - pay for the Goods and delivery of the Goods on terms of 100% payment (in accordance with the description of the Goods on the Website);
  • - use the Website in such a way as not to violate Russian legislation, this Public Offer;
  • - observe the rights and freedoms of third parties;
  • - observe the copyrights of the Seller, as well as third parties who hold copyrights to the Goods posted on the Website.
  • - upon the Seller's request, provide information and documents necessary to identify the Buyer as a party to the Agreement, including when the Buyer sends applications, notifications, etc., to the Seller.
• 11.4. The Seller reserves the right to refuse the Buyer to complete the order and accept payment for the Goods without explanation.
• 11.5. The Buyer has the right to:
  • - use the Website for personal needs by any means in accordance with Russian legislation and this Public Offer;
  • - independently study the descriptions of Goods posted on the Website and use them for personal needs;
  • - send a question to the Seller at the email address info@arcolad.ru
• 11.6. The Seller reserves the right to change the list of Goods sold at any time at its discretion by publishing relevant changes on the Website.
• 11.7 The Seller has the right to process personal data provided by the Buyer for the purposes, by the methods, and in the manner provided for in the Privacy Policy.

12. Other Conditions

• 12.1. Relations between the Buyer and the Seller are governed by the law of the Russian Federation.
• 12.2. In case of questions and claims from the Buyer, they should contact the Seller by phone, or by email info@arcolad.ru. All arising disputes will be resolved by the parties through negotiations; if an agreement is not reached, the dispute will be submitted to the court in accordance with the current legislation of the Russian Federation.
• 12.3. The recognition by a court of the invalidity of any provision of this Agreement and rules does not entail the invalidity of the remaining provisions.

13. Seller's Details

Arcolad LLC
OGRN: 1227700088450 21.02.2022, INN: 9725075105, KPP: 772501001
Location address: premises 3/1, block 2, building 3 Shumkin str, 
Sokolniki district, Moscow, 107113, Russian Federation
Email address: info@arcolad.ru
Phone number: 84955131153

Bank details:

TBank
Correspondent account: 30101810145250000974
INN:7710140679
BIC:  044525974
Settlement account: 40702810010001775485

• Public Offer
• Privacy Policy